PTF Promising Practices

NICHQ's Internal PTF Model Proves a 'Promising Practice' in Medical Home Transformation

Full Story The National Center for Medical Home Implementation has named NICHQ's CHIPRA Massachusetts Medical Home Initiative an "innovative and promising practice" in pediatric medical home implementation. The initiative focused on helping 13 pediatric practices in Massachusetts successfully implement a medical home model of care.

Practice Transformation Facilitator

Making the Case for Using an Internal PTF for Medical Homes

Full Story One way to ensure accelerated progress in your patient- and family-centered medical home (PFCMH) transformation is to enlist a dedicated person- a practice transformation facilitator - to lead the effort.

Hands holding paper doll family

Is Your Practice Ready for Family Health Partners?

Full Story One way for pediatric practices to demonstrate patient-centered care is to consider families as experts and invite them to help with evaluating, planning and improving a practice. But how do you know if your practice is ready to recruit these “Family Health Partners?”

Zufall Health Center

At Zufall Health Center, Quality Improvement Leads to Patient Empowerment

Full Story NICHQ-led collaboratives have helped Zufall Health Center find that small tests of change lead to an improved process for providing patient education and patient empowerment.

Dr. Man Wai Ng

Preventing Tooth Decay in Children Through Quality Improvement

Full Story With an increase in sugary drink options, the practice of offering juice at bedtime, less fluoride exposure and other changes, tooth decay rates in children under the age of 5 have jumped in recent years. To help remedy this problem, quality improvement initiatives are underway to make sure young children get screened—and referred—for preventive oral health care.


Care Teams Better Support Patients, Pediatric Practices

Full Story Pediatric practices in NICHQ’s CHIPRA Massachusetts Medical Home Project, have been working to establish care teams within their practices to better support coordinated care.

Ziva Mann and Family

"Why I Participate" by Parent Partner Ziva Mann

Full Story Ziva Mann, an advocate and mother of a child with hemophilia, discusses the importance of a medical home and how partnering with care providers helped a practice improve.

New Role For Dental Care

Dental Care Takes on New Role in Traditional Medical Care Settings

Full Story Many general and specialty medical clinics for treating children and young adults are putting an increased value on oral healthcare. The focus is having a positive effect on patient outcomes across the health spectrum.

Dr. Jennifer Lail

The Seven “R”s to Transforming a Medical Practice into a Medical Home

Full Story In this Q&A, advocate and expert Jennifer Lail, MD, talks about what practices can start to do to make the transition to a medical home.

Medical Home Photograph

Outgrowing Pediatrics: How Pediatric Medical Homes are Helping Young Adults Make Smooth Transitions to Adult Care

Full Story In a pediatric practice, when it comes time for a patient to move on to an adult provider, there are two options: transferring or transitioning. “Transferring a patient to adult medicine is like dropping off an 18-year-old who has never flown in an airplane at the airport and telling him to go to gate 4 in terminal C via a bus, and once he gets to his connecting flight to take the underground bus—maybe it’s red, maybe it’s blue—to terminal 413 and gate 578,” says Sally Faggella, RN, a nurse at Harvard Vanguard Medical Associates in Chelmsford, Mass. “It’s overwhelming and his chances of missing the flight are high. Transitioning is the process of giving the young adult the opportunity to walk through this journey in a supportive environment that allows him to test his skills before he has to do it independently.”

Group of people around a table

Cultural Competency and the Medical Home
Full Story At Caring Health Center (CHC) in Springfield, Mass., delivering culturally appropriate healthcare isn’t an option, it’s a necessity.As the only refugee health assessment site in Western Massachusetts and the largest in the state, CHC serves an extremely diverse and constantly changing population of individuals and provides on-site translation services in 19 different languages.
Data Overload

Electronic Medical Records Quicken Services, Reduce Errors and Inform Patients

Full Story Many forward-thinking medical practices, including 13 pediatric practices in Massachusetts, are using electronic medical records, or EMRs, to increase efficiency in healthcare and transition to a medical home model. 

Hand Drawing Interconnected Stick Figures On Chalkboard

How to Help Your Patients Connect with Community Resources

Full Story Many things outside of a doctor’s office can negatively affect health, so building relationships with community organizations can be a huge boon to healthcare practices and their patients. 

The Caring Health Center team at a NICHQ learning session.

"Why I Participate" by Parent Partner Olga Cappas

Full Story A mother partner in NICHQ’s medical home project explains her role and path to advocacy to improve healthcare for children with and without special needs (also available in Spanish).

Transitioning Into a Patient-Centered Medical Home

Transitioning Into a Patient-Centered Medical Home

Full Story With a year under their belts as part of the CHIPRA Massachusetts Medical Home Initiative, 13 pediatric practices are transforming their offices into patient-centered medical homes.

The Power of Collaboration

The Power of Collaboration

Full Story Nurses Sally Faggella and Maria Mignone discuss what it's like helping their respective practices make the transition to family-centered medical homes.

Cristin Lind's Story

Cristin Lind’s Story

Full Story When Cristin Lind first assumed the role of care coordinator for her son after he was diagnosed with a rare genetic disorder, she didn't know it would lead to a professional calling in advocacy for children with special healthcare needs.