Clear communication between the medical home and patients and families is critical to quality care. Whether it is about general practice information, explaining the purpose and goals of care coordination, general care resources or education on a variety of topics, it’s important that materials provided to patients and families are easy to understand and culturally sensitive.
The following resources were developed through the Massachusetts CHIPRA Medical Home project. NICHQ is happy to share guidance, tools and resources that teams have created, tested or used to improve care for patients. The practice teams that developed the individual resources are noted.
These resources have been created through NICHQ's other medical home project work.