Office Operations Resources

To provide a high-quality medical home experience, practices need to be well organized. That includes having methods for running team meeting, capturing patient satisfaction levels and tracking patient phone calls.

The following resources were developed through the Massachusetts CHIPRA Medical Home project. NICHQ is happy to share guidance, tools and resources that teams have created, tested or used to improve care for patients. The practice teams that developed the individual resources are noted.

Published: 2014

Medical Home: Office Operations Resources